I’ve contacted customer service, how long does it take for a response?

Generally, our Customer Service Team is able to respond to any questions you may have within 1-3 business days.

What size am I in your products?

We’ve provided a size guide for each item. Please refer to it on the individual product’s page.

Do you have a physical store?

We do not have a physical store at this time.

Do you offer bulk order discounts?

Please contact us directly through our website with details on the bulk order you would like to place. 

How do I wash or take care of my items?

Washing instructions for all of our items are located on the inside tag.

I just placed an order, can I cancel it?

As long as you have not received tracking information, we can cancel an order for you. Please reach out to our customer service team, website, with your order number.

Can I change anything in my order after it has been placed?

As long as you have not received tracking information & any item that you’re looking to add is in stock, please contact us through our website during normal business hours & provide us with your order number as well as the changes you would like to make.

I received the wrong item(s), how can I get this taken care of?

We apologize for the inconvenience! Please reach out to us through our website with your name & order number so we can quickly get this resolved for you. 

How do sales and special limited time discounts work? Can I apply it to my order whenever I want?

Sale prices and discount codes are ONLY valid during the time of the sale. Sale prices will NOT be applied to any orders placed before or after the time of sale. There will be no refunding of the difference in price if you purchased an item before the sales started. Items that are marked as "final sale" will not be eligible for a refund or return.

Do you ship internationally?

We currently only accept domestic orders within the United States of America.

What currencies do you accept?

We currently only accept USD ($).

I just placed my order, how soon can I expect to receive it?

Order processing may take up to 7 business days (for US Domestic orders) from the time the order was placed & can vary during the holiday season or drop weekends. 

I didn't receive a tracking number, when should I expect it?

You can generally expect this within 1-5 business days of your order being placed. As soon as your item is prepared for shipment, we’ll send you over a tracking number. We are not responsible if confirmation emails are sent to incorrectly-entered email addresses. 

What do I do if my package states that it was "delivered," but I can't find it?

TofuLift is not responsible for lost or stolen packages. Once packages are confirmed, shipped through United States Postal Service (USPS) or Fed Ex, and a tracking number has been provided, TofuLlift is not responsible for the delivery transit of the package. If your package is lost or stolen, please contact USPS/Fed Ex. 

The postal service may mark a package as "Delivered" but may actually deliver the package 1-2 business day(s) afterward. For additional information/follow up, we suggest contacting the shipping company.

Can I pick up my package instead of having it shipped?

Unfortunately, we do not have a physical store and cannot offer local pick-ups from our fulfillment center. 

My order has already been shipped out but my address is wrong, can I change it?

Once an order has shipped, we are unable to change the delivery address.

Can I cancel an order if it hasn’t reached me yet?

As long as you have not received tracking information yet, please contact us through our website during normal business hours & let us know that you would like to cancel your order. Once an order has been shipped out from our fulfillment center, we can no longer cancel it. 

Can I return or exchange an item I purchased?

Please refer to our Returns/Exchanges policy here.